Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Apparel & Sizing
How do your products fit?
Most apparel fits true-to-size. We recommend checking the size chart on each product page before ordering.
What brands of apparel do you use?
We use quality apparel brands selected for comfort, durability, and print quality.
How should I wash my apparel?
For best results, wash inside out in cold water and tumble dry low or hang to dry.
Will colours look exactly the same in person?
Colours may vary slightly depending on screen settings and garment materials.
Orders & Returns
Can I exchange sizes?
Because all items are made-to-order, we do not offer size exchanges. Please refer to the size chart before placing your order.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
Can I cancel my order?
Orders can only be cancelled within a short window after purchase before production begins.
What if I receive the wrong item?
If you receive an incorrect item, please contact us within 7 days of delivery and we’ll make it right.
Do you take returns?
Because all items are made-to-order, we do not accept returns or exchanges. If your order arrives damaged or incorrect, please contact us and we’ll make it right.
Shipping
What if my package is lost?
If your package appears lost in transit, contact us and we’ll help investigate the issue with the carrier.
Do you offer free shipping?
Yes - free shipping is automatically applied at checkout for orders of $75 or more.
How long does shipping take?
Most orders are processed within 2–5 business days before shipping. Since all items are made-to-order, delivery times may vary slightly depending on product availability and destination but approximate 5-10 business days.
Where do you ship?
We currently ship across Canada and the United States.
Do you offer tracking on shipments?
Yes — tracking information will be emailed to you once your order has shipped.
Will I receive my items together?
Some items may ship separately depending on the products ordered and production partner availability.
About Northeast Lakes
What is Northeast Lakes?
Northeast Lakes is a Canadian lifestyle brand inspired by the smaller lakes, rivers, and hidden places that mean the most to the people who love them.
Why are products made-to-order?
We print items only when ordered to help reduce waste and avoid overproduction.
Can I request my lake?
Absolutely — expanding to more small lakes and communities across Ontario is part of the vision behind Northeast Lakes. If you have a suggestion, please send us an email, we'd love to hear from you!
How do I contact Northeast Lakes?
You can reach us anytime through our contact page or by email.